Sales Engineer - Springfield, OH
Company: R&M Materials Handling Inc
Location: Springfield
Posted on: October 3, 2024
Job Description:
Country: United States
Location: Springfield, OH, United States
Employment type: Undefined term
With the Demag brand we are one of the world's leading suppliers of
industrial cranes, crane components and comprehensive service. We
offer our customers a complete range of cranes, handling equipment
and drives for every application - optimized by comprehensive sales
and service support. The Demag crane experts always focus on the
benefits for our customers - the greatest possible availability,
optimum performance and maximum efficiency and reliability.
POSITION TITLE: SALES ENGINEER
REPORTS TO: CUSTOMER SERVICE MANAGER - NEW EQUIPMENT
What we offer:
Benefits: Medical Plan (You can reduce your deductible by
participating in our Wellness Program for 2024. Employees will then
have the option to potentially get their medical benefits at no
cost in 2025. Ask us for details!) Dental, Vision, 401k plan with a
match from day one, profit sharing, identity theft protection,
accident insurance, travel insurance and so much more!
Vacation: 2 weeks of vacation per year (pro-rated for the first
year depending on start date). 5-12 years of service, 3 weeks. 13+
years of service, 4 weeks.
Sick Leave: 5 days of Sick Leave per year. Pro-rated the first year
after 90 days of service
Holidays: 10 paid holidays per year
PRINCIPAL RESPONSIBILITIES:
- Prepare commercial and technical proposals for overhead
material handling equipment to be utilized in a production or
maintenance capacity in a variety of industrial environments (power
plants, general manufacturing, steel mills, pulp and paper mills,
etc.)
- Establish distributor (customer) requirements. Analyze material
handling application including physical environment (temperature,
location, dust, humidity, presence of gases or vapors, etc.),
industrial process (types of loads, precise load handling, weight
of loads, throughput requirements, reliability factors such as
up-time, whether equipment is part of process or for maintenance,
required safety features, etc.), type of controls (2-speed,
variable frequency, radio, etc.), capacity, voltage, speed, duty
class, design standards (European, US, Canadian, International),
and local codes (construction/electrical). Review and interpret
specifications, discuss with distributor and make technical
suggestions or present options to enhance productivity and
reliability of equipment. May prepare cost/benefit analysis for
distributor, depending upon application and specifications. Rely on
engineering knowledge and overall knowledge of industrial
applications and/or industry experience.
- Design material handling solution (overhead crane, jib crane,
monorail, workstation or combination thereof) to meet application
requirements utilizing knowledge of technical parameters,
industrial applications and constraints of available products.
- Establish specifications and parameters to be used to size and
select proper components (electrical/mechanical/structural), based
upon customer requirements. Utilize proprietary software, price
books, product manuals, and manual calculations to design and
select appropriate components. Interpret software results and
evaluate for appropriateness. Make adjustments to software output
based upon engineering judgement and industry experience.
- Formalize customer proposal. Prepare and edit CAD drawings of
proposed material handling system. Prepare technical documentation,
drawings, terms, conditions and pricing.
- Communicate with distributor's technical and commercial
representatives by telephone, fax, and e-mail.
Additonal Duties:
- Enter new equipment orders into MRP system. Establish and
analyze distributor requirements. Utilize knowledge of product and
understating of technical parameters to accurately input the data
needed to produce the product specified in the quotation/expected
by the customer. Communicate with distributors via telephone, fax
and e-mail.
- Resolve product warranty issues, design field modifications to
material handling components, troubleshoot electrical/mechanical
components, identify spare parts through bills of material,
drawings and manuals. Communicate with distributors via telephone,
fax and e-mail - occasional travel to customer site.
- Prepare technical and commercial proposals for field
modifications, spare parts, and other services. Recommend spare
parts packages based on equipment usage and applications. Enter
orders into MRP system when customer approves order. Run reports
and provide delivery updates to customers as required.
- Co-ordinate/Conduct service, technical, and sales training of
distributors at our training facility. Participate in developing
Training Programs. Training topics include product preventive
maintenance, troubleshooting, applications/specifications,
benefits, use of proprietary crane design software, etc.
- Prepare technical and commercial documentation including
technical specifications, operating and maintenance manuals,
product descriptions, sales literature, training materials, terms,
conditions and contracts.
- Respond to inquiries of sales force and distributors relating
to published data, product specifications, product applications and
other technical data. Provide feedback regarding product
specifications, published documents and other technical materials
to appropriate departments. Investigate and keep informed of
competitor technical specifications, product data, websites,
industry standards and developments, etc. Continually develop
technical knowledge of product offering.
- Achieve industry leading customer service.
- Provide professional written and verbal communications and
timely processing of quotations and orders. Maintain a high degree
of clerical accuracy. Initiate efforts to create an effective team
and earn the trust and respect from both customers and coworkers.
Seek timely solutions to resolve unexpected problems and make
significant contribution with little direction. Maintain a timely
and thorough responsiveness to inquiries including but not limited
to phone calls, voice mails, faxes and e-mails.
- Other duties as assigned by supervisor.
EDUCATION: Bachelor's degree in Engineering or equivalent
required.
EXPERIENCE: A minimum of 2 to 3 years of experience in application
or sales engineering in an industrial environment. Must have
well-developed PC skills and excellent verbal and written
communication skills. Must be able to address multiple issues at
the same time and work well under pressure.
*RM
Konecranes, Inc. and its affiliates will not accept resumes from
external recruiters or agencies without a Service Agreement and
Agency Portal submission. Any resumes sent without a Service
Agreement and Agency Portal submission with Konecranes, Inc. are
void of any fees and free for internal use. Applicable Konecranes
data protection obligations are the responsibility of the
agency.
Konecranes is a global leader in material handling solutions,
serving a broad range of customers across multiple industries. We
consistently set the industry benchmark, from everyday improvements
to the breakthroughs at moments that matter most, because we know
we can always find a safer, more productive and sustainable way.
That's why, with 16 000+ professionals in over 50 countries, we are
trusted every day to lift, handle and move what the world
needs.
Konecranes is committed to ensuring that all employees and job
applicants are treated fairly in an environment which is free from
any form of discrimination. Equal Opportunity Employer
Minorities/Women/Protected Veterans/Disabled/Other Protected
Category.
PI6b2f99663cea-37248-35590422
Keywords: R&M Materials Handling Inc, Middletown , Sales Engineer - Springfield, OH, Sales , Springfield, Ohio
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