CELIC Policy Services Representative II
Company: Michigan Farm Bureau
Location: Cincinnati
Posted on: October 2, 2024
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Job Description:
CELIC Policy Services Representative II
US-OH-Cincinnati
Job ID: 2024-4552
Type: Regular Full-Time
# of Openings: 1
Category: Administrative/Clerical
Cincinnati Equitable Life Insurance Company
Overview
CELIC Policy Services Representative II ObjectiveTo be an effective
team member of the Life Customer Service Team. To provide excellent
customer service in a prompt and professional manner. To address
questions and concerns from customers by providing account or
policy information and solving problems or errors. To process
policy changes and payments, and maintain reports and tasks. To
provide support and assist Policy Services Representatives with
billing and product questions, supervisor phone calls, meetings,
maintaining departmental standards with accuracy, and participating
in task and/or telephone training.
Responsibilities
CELIC Policy Services Representative II ResponsibilitiesProvide
customer service by fielding incoming phone calls from agents and
policyholders. Answer questions and concerns from customers by
providing account or policy information and solving problems or
correcting errors. Handle any upset/irate situation with
tactfulness and professionalism. Issue new business and review
policy applications for complete and accurate information. Process
policy changes and endorsements. Provide quotes upon request.
Answer questions regarding life/preneed products. Contact field
representatives and/or agents for missing information. Troubleshoot
and assist agent and policyholders promptly and accurately.
Maintain workflow within the unit. Issue policies and record and
deposit money promptly and accurately. Mail appropriate copies of
policies to policyholder, agent or both. Keep policy files
up-to-date.
Qualifications
CELIC Policy Services Representative II Qualifications RequiredHigh
school diploma required. Minimum six months experience in insurance
processing and customer service required. Experienced computer
usage and proven keyboarding skills required. Experience or
training in telephone and written communications required. Strong
communication and customer service skills a must. Data entry and
keyboard skills required. Good judgment, friendly and helpful
attitude; good math aptitude a plus. PreferredAssociate's degree
preferred with focus on insurance, business administration, finance
or management. Note: Farm Bureau Family of Companies (CELIC) offers
a full benefit package including medical, dental, vision, and 401K.
*This position is located in Cincinnati, Ohio* PM19
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, or status as a
protected veteran.
Compensation details: 43274-53227 Yearly Salary
PIa72df5611448-37248-35298953
Keywords: Michigan Farm Bureau, Middletown , CELIC Policy Services Representative II, Sales , Cincinnati, Ohio
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