Sales Engineer - Springfield, OH
Company: R&M Materials Handling Inc
Location: Springfield
Posted on: October 3, 2024
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Job Description:
Country: United StatesLocation: Springfield, OH, United
StatesEmployment type: Undefined termWith the Demag brand we are
one of the world's leading suppliers of industrial cranes, crane
components and comprehensive service. We offer our customers a
complete range of cranes, handling equipment and drives for every
application - optimized by comprehensive sales and service support.
The Demag crane experts always focus on the benefits for our
customers - the greatest possible availability, optimum performance
and maximum efficiency and reliability. POSITION TITLE: SALES
ENGINEER REPORTS TO: CUSTOMER SERVICE MANAGER - NEW EQUIPMENT What
we offer: Benefits: Medical Plan (You can reduce your deductible by
participating in our Wellness Program for 2024. Employees will then
have the option to potentially get their medical benefits at no
cost in 2025. Ask us for details!) Dental, Vision, 401k plan with a
match from day one, profit sharing, identity theft protection,
accident insurance, travel insurance and so much more! Vacation: 2
weeks of vacation per year (pro-rated for the first year depending
on start date). 5-12 years of service, 3 weeks. 13+ years of
service, 4 weeks. Sick Leave: 5 days of Sick Leave per year.
Pro-rated the first year after 90 days of service Holidays: 10 paid
holidays per year PRINCIPAL RESPONSIBILITIES: Prepare commercial
and technical proposals for overhead material handling equipment to
be utilized in a production or maintenance capacity in a variety of
industrial environments (power plants, general manufacturing, steel
mills, pulp and paper mills, etc.)Establish distributor (customer)
requirements. Analyze material handling application including
physical environment (temperature, location, dust, humidity,
presence of gases or vapors, etc.), industrial process (types of
loads, precise load handling, weight of loads, throughput
requirements, reliability factors such as up-time, whether
equipment is part of process or for maintenance, required safety
features, etc.), type of controls (2-speed, variable frequency,
radio, etc.), capacity, voltage, speed, duty class, design
standards (European, US, Canadian, International), and local codes
(construction/electrical). Review and interpret specifications,
discuss with distributor and make technical suggestions or present
options to enhance productivity and reliability of equipment. May
prepare cost/benefit analysis for distributor, depending upon
application and specifications. Rely on engineering knowledge and
overall knowledge of industrial applications and/or industry
experience.Design material handling solution (overhead crane, jib
crane, monorail, workstation or combination thereof) to meet
application requirements utilizing knowledge of technical
parameters, industrial applications and constraints of available
products.Establish specifications and parameters to be used to size
and select proper components (electrical/mechanical/structural),
based upon customer requirements. Utilize proprietary software,
price books, product manuals, and manual calculations to design and
select appropriate components. Interpret software results and
evaluate for appropriateness. Make adjustments to software output
based upon engineering judgement and industry experience.Formalize
customer proposal. Prepare and edit CAD drawings of proposed
material handling system. Prepare technical documentation,
drawings, terms, conditions and pricing.Communicate with
distributor's technical and commercial representatives by
telephone, fax, and e-mail. Additonal Duties: Enter new equipment
orders into MRP system. Establish and analyze distributor
requirements. Utilize knowledge of product and understating of
technical parameters to accurately input the data needed to produce
the product specified in the quotation/expected by the customer.
Communicate with distributors via telephone, fax and e-mail.Resolve
product warranty issues, design field modifications to material
handling components, troubleshoot electrical/mechanical components,
identify spare parts through bills of material, drawings and
manuals. Communicate with distributors via telephone, fax and
e-mail - occasional travel to customer site.Prepare technical and
commercial proposals for field modifications, spare parts, and
other services. Recommend spare parts packages based on equipment
usage and applications. Enter orders into MRP system when customer
approves order. Run reports and provide delivery updates to
customers as required.Co-ordinate/Conduct service, technical, and
sales training of distributors at our training facility.
Participate in developing Training Programs. Training topics
include product preventive maintenance, troubleshooting,
applications/specifications, benefits, use of proprietary crane
design software, etc.Prepare technical and commercial documentation
including technical specifications, operating and maintenance
manuals, product descriptions, sales literature, training
materials, terms, conditions and contracts. Respond to inquiries of
sales force and distributors relating to published data, product
specifications, product applications and other technical data.
Provide feedback regarding product specifications, published
documents and other technical materials to appropriate departments.
Investigate and keep informed of competitor technical
specifications, product data, websites, industry standards and
developments, etc. Continually develop technical knowledge of
product offering.Achieve industry leading customer service.Provide
professional written and verbal communications and timely
processing of quotations and orders. Maintain a high degree of
clerical accuracy. Initiate efforts to create an effective team and
earn the trust and respect from both customers and coworkers. Seek
timely solutions to resolve unexpected problems and make
significant contribution with little direction. Maintain a timely
and thorough responsiveness to inquiries including but not limited
to phone calls, voice mails, faxes and e-mails. Other duties as
assigned by supervisor. EDUCATION: Bachelor's degree in Engineering
or equivalent required. EXPERIENCE: A minimum of 2 to 3 years of
experience in application or sales engineering in an industrial
environment. Must have well-developed PC skills and excellent
verbal and written communication skills. Must be able to address
multiple issues at the same time and work well under pressure.
*RMKonecranes, Inc. and its affiliates will not accept resumes from
external recruiters or agencies without a Service Agreement and
Agency Portal submission. Any resumes sent without a Service
Agreement and Agency Portal submission with Konecranes, Inc. are
void of any fees and free for internal use. Applicable Konecranes
data protection obligations are the responsibility of the
agency.Konecranes is a global leader in material handling
solutions, serving a broad range of customers across multiple
industries. We consistently set the industry benchmark, from
everyday improvements to the breakthroughs at moments that matter
most, because we know we can always find a safer, more productive
and sustainable way. That's why, with 16 000+ professionals in over
50 countries, we are trusted every day to lift, handle and move
what the world needs.Konecranes is committed to ensuring that all
employees and job applicants are treated fairly in an environment
which is free from any form of discrimination. Equal Opportunity
Employer Minorities/Women/Protected Veterans/Disabled/Other
Protected Category.PI5fc74b5cd63e-25660-35590422
Keywords: R&M Materials Handling Inc, Middletown , Sales Engineer - Springfield, OH, Sales , Springfield, Ohio
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