Communications Technician/911 Dispatcher - April 2025 Exam
Company: City of Dublin
Location: Dublin
Posted on: April 15, 2025
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Job Description:
Are you looking to make a difference every day, with each call that
you answer? Apply now to be part of our 911 emergency
communications team that assists in saving lives, protecting
property and serving the public in their time of need. The City of
Dublin is accepting applications for an exciting and fulfilling
career in emergency communications. To learn more about being a
dispatcher, click on in this Recruitment Video and to learn more
about our center, click on this Recruitment Video
Candidates that are currently not working as a 911 dispatcher or do
not have related experience in the field are required to complete
the written examination. You can schedule to take the exam in
person at one of NTN's testing locations or you can schedule to
take the exam online at your convenience. Your NTN exam score will
be valid for one year.
Lateral candidates who are currently working as a 911 Dispatcher
should apply to the separate LATERAL posting that does not require
the written exam. This posting is available at
https://bit.ly/NRECCLateralApp
The instructions to complete the NTN written exam:1. Applicants may
register for the exam at www.nationaltestingnetwork.com You may
call National Testing Network (NTN) at 1-866-563-3882 with any
questions regarding scheduling your exam. 2. Be sure to select the
City of Dublin as an agency to send your scores. 3. After you have
completed the exam, the City of Dublin will receive your scores and
passing candidates will be notified via email to self schedule
their in-person interview. Please note the dates below for the rest
of the mandatory steps in the recruitment process. Deadline to take
the exam: May 18, 2025
Important dates to be aware of:Application and NTN testing window:
April 14 - May 18Panel Interviews: June 2 - June 6Backgrounds
checks: June 9 - August 8Final Chief Interviews: August 18 -
20Conditional Offers: August 21Projected start date: September
22
The Northwest Regional Emergency Communications Center (NRECC) is
the primary public safety dispatch center for the City of Dublin,
City of Hilliard, City of Upper Arlington (police and fire), City
of Worthington (police and fire), Washington Township, and Norwich
Township. Located inside the Dublin Justice Center, NRECC was
formed in October 2013 when Dublin began providing dispatching
services for Norwich Township Fire and became the primary 9-1-1
answering point for all of Hilliard. Dispatching for Hilliard
Police started in January of 2014. Upper Arlington fire joined in
October 2017 and Upper Arlington Police in January 2018. City of
Worthington Police and Fire joined in 2020.
The nature of this work requires that candidates work irregular
hours which include nights, weekends, and holidays. Assignment of
shifts is based upon seniority.
First Shift: 6:45 a.m. to 2:45 p.m.Second Shift: 2:45 p.m. to 10:45
p.m.Third Shift: 10:45 p.m. to 6:45 a.m.
Primary Focus: This position communicates with safety, other City
personnel, and partnering agencies that fall under the Northwest
Regional Emergency Communications Center (NRECC). Work involves
receiving, prioritizing, transmitting, and recording data,
communications, resources, and requests for assistance. The
incumbent must model the following established core values:
Integrity, Respect, Communication, Teamwork, Accountability,
Positive Attitude, Dedication to Service, Professionalism, and
Commitment.
Given the nature of this classification's duties/responsibilities,
it has been designated as Non-Exempt under the governing Fair Labor
Standards Act regulations and, therefore, is entitled to formal
overtime compensation and/or formal compensatory time.
All correspondence regarding the hire process, including the log-in
information for the information session, will be sent to the email
address submitted with the application. Therefore, it is imperative
that your email address is correct with no errors.
The City of Dublin offers advanced step placement for those with
prior dispatching experience:2025 Wage Structure:Step 1 -
$61,424.33Step 2 - $64,879.45Step 3 - $68,334.58Step 4 -
$71,789.68Step 5 - $75,628.69Step 6 - $79,467.72
Working at the City of Dublin is more than just a job - Join the
City of Dublin today! In addition to a competitive pay plan, the
City offers a comprehensive benefits program for our permanent
full-time employees that includes, but is not limited to, the
following:
Operate a multi-channel radio system to dispatch requests for
assistance and resources for law enforcement, fire, medical, and
other emergency requests. Coordinate backup support when
needed.
Operate a multi-line phone system to process incoming 9-1-1,
text-to-9-1-1, TDD (Telecommunications Device for the Deaf), and
non-emergency calls, record, and dispatch the appropriate resources
to the emergency or concern. Operate a sophisticated workstation
comprised of multiple monitors with various mapping, video feeds,
computer-aided-dispatch (CAD), Emergency Medical Dispatch (EMD)
guide cards, and various other computer-aided resources to collect,
verify locations of emergencies, evaluate, process, prioritize,
track units, and collate incident information with limited
supervision.
Utilize accepted techniques and protocols to obtain the necessary
information to identify the specific type and priority level of
emergency. Maintains communication with callers and responders
during life-threatening emergencies or volatile situations by
providing guidance and life-saving pre-arrival medical
instructions.
Performs queries and entries into the computerized state system,
LEADS, and national system, NCIC, to assist in locating persons and
property and ensuring officer safety.
Utilization of the Dublin Emergency Warning Systems and Dublin
Emergency Calling System to notify the public of emergencies such
as severe weather, hazardous material incidents, and other public
emergencies.
Coordinate with other dispatch organizations to determine and
communicate the status of resources for requests for
assistance.
Other duties as assigned.
Possession of a High School Diploma or GED.
Must be at least 18 years of age at the time of application.
Must be a United States Citizen or United States Permanent
Resident.
Physical Requirements:Ability to communicate clearly and
effectively under highly stressful conditions, listen attentively
to radio transmissions for long periods, and attend to information
requests from numerous parties.
Ability to transmit information verbally clearly, concisely, and
accurately.
Ability to respond to emergency calls appropriately, effectively,
efficiently, and calmly.
Necessary Special Requirements:Ability to acquire and maintain
LEADS and NCIC certification.
Possession of a valid driver's license.
Must establish and maintain a primary place of residence within a
County within which the Division of Police has jurisdiction or a
county contiguous with such County of jurisdiction. (List includes
Franklin, Delaware, Union, Morrow, Marion, Hardin, Logan,
Champaign, Madison, Pickaway, Fairfield, Licking, and Knox
Counties.)
Other Requirements:Successful completion of all phases of the
selection process before appointment.
Successful completion of the communications technician training
program.
Regular attendance, as governed by and in accordance with
applicable rules, regulations, procedures, and laws, is regarded as
an essential requirement of this classification.
Compliance with training directives established by
supervisory/managerial personnel.
Adherence to all applicable Federal and State safety laws, rules,
regulations, and City safety policies/procedures.
Composure: Is cool under pressure, can be counted on to hold things
together during tough times; can handle stress; is not knocked off
balance by the unexpected; is a settling influence in a crisis. Is
professional even when frustrated.
Dealing with Ambiguity: Can effectively cope with change; can shift
gears comfortably; can decide and act without having the total
picture; isn't upset when things are up in the air; doesn't have to
finish things before moving on; can comfortably handle risk and
uncertainty. Can task switch based on priority.
Patience: Tolerant of people and processes; listens and checks
before acting; tries to understand the people and the data before
making judgments and acting; sensitive to due process and proper
pacing; follows established process.
Problem-Solving: Uses logic and methods to solve, complex problems
with effective solutions; probes all fruitful sources for answers;
can see hidden problems; is excellent at honest analysis; looks
beyond the obvious and doesn't stop at the first answers.
Priority Setting: Spends his/her time and the time of others on
what's necessary; can quickly sense what will help or hinder
accomplishing a goal; eliminates roadblocks; creates focus.
Technical Learning: Picks up on technical things quickly; can learn
new skills and knowledge; is good at learning new industry,
company, product, or technical knowledge.
Timely Decision Making: Makes decisions promptly, sometimes with
incomplete information and under tight deadlines and pressure; able
to make a quick decision. THE CITY OF DUBLIN IS AN EQUAL
OPPORTUNITY EMPLOYER
Compensation details: 29.53-38.21 Hourly Wage
PI4bfa974f6394-37248-37398222
Keywords: City of Dublin, Middletown , Communications Technician/911 Dispatcher - April 2025 Exam, Professions , Dublin, Ohio
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