COMMERCIAL FIELD TECHNICIAN

Company: Omni Fiber LLC
Location: Wilmington
Posted on: November 14, 2024

Job Description:

Commercial Field Technician
Omni Fiber provides a variety of perks and benefits:Compensation--- Competitive Pay
--- 401(k) with Employer Matching Contribution up to 4%
--- Professional Development Reimbursement and Advancement Opportunities.
Time off
--- Company Paid Holidays (8 days)
--- Floating Holidays (3 days)
--- Paid Time Off (15 days)
Benefits
--- Medical, Dental, and Vision
--- Life Insurance and Short-Term Disability
--- HSA enrollment option with Employer Contribution
--- Monthly internet and cell phone allowances
--- Mileage reimbursement
--- Paid company training
About the position:
The Commercial Field Technician will be directly involved with operational support of
ethernet, and voice services delivered to Enterprise, SMB, and MDU locations.What you will do:

• Install and verify configurations in customer-premise NID, routers, switches, and
  phones.
• Service validation testing including network stress and reachability for Internet,
  Ethernet, and Voice/VoIP services
• Diagnose, repair, replace faulty NID's, routers, switches, phones, cabling, and
  circuit components.
• Diagnose and repair carrier ethernet ELINE/ELAN/EVC services and provisioning
  issues across the carrier ethernet network.
• Troubleshoot and repair IP routing and connectivity issues.
• Diagnose and repair fiber and optical CWDM/DWDM last mile components, verify fiber operability using OTDR and light meters.
• Perform customer advocacy and own the customer's service issue. Drive resolution
  through partner organizations.
• Display empathy and maintain professionalism while handling difficult customer
  situations.
• Assist with maintaining and updating facility records.
• Physical ability to work in various environments such as attics, crawl spaces, and adverse weather.
• Operate company vehicle/equipment safely and professionally.
• Perform on-call rotation duties after regular business hours.
• Ability to communicate technical information to non-technical people.
  Your experience:
  • Associated Degree in Computer Science or information technologies is preferred. Or relevant work experience.
  • 2 years of fiber optic testing experience preferred.
  • Read and update inventory systems, network diagrams and all on site labeling.
  • Experience using an OTDR, and light meter.
  • Familiar with carrier ethernet saturation, frame-loss, and other quality testing protocols.
  • Fiber optic troubleshooting experience.
  • Experience with VoIP and customer alarm systems.
  • Multi Dwelling Unit Experience, Enterprise customer experience.
  • Able to use Microsoft suite of applications including word, excel, and power point.
  • Skilled in basic telephony and computer equipment.
  • Familiar with aerial drop/cable installation, mechanical terminations, and testingYour preferred qualifications:
    • Strong collaboration skills working cross functionally.
    • Strong troubleshooting analytical skills to quicky isolate and resolve service
      impacting issues.
    • Business fiber installation experience would be preferred.
    • Fantastic customer service skills and professional attitude.
    • Ability to remain calm under pressure.
    • Project Management is preferred but not required.
    • Possess and maintain a valid state driver's license and acceptable driving record.
    • At times work in small, confined spaces or aloft (up to 28 ft.)
    • Be available for overtime, emergency callouts and holiday work as needed for
      maintain customer business operations.
    • Ability to identify wire and cable colors.
    • Physical ability to work from a kneeling or standing position for long periods.
    • Ability to read prints and assist with redlines/construction drawings.
    • Ability to lift and move up to 80 lbs
    • Weigh less than 285 lbs since this is required for ladder safety.
      Desired Qualifications
      • Knowledge or MEF standards (MEF-CECP / Ciena CE-A/CE-P certifications
        preferred)
      • Cisco CCNA or CCNP certifications preferred.
      • Fiber optic training certifications.

Keywords: Omni Fiber LLC, Middletown , COMMERCIAL FIELD TECHNICIAN, Professions , Wilmington, Ohio