Lead Applications Developer
Location: Cincinnati
Posted on: November 20, 2024
Job Description:
GENERAL OVERVIEW:
The Lead Application Developer is an experienced contact center
technical expert. This individual works on projects that are highly
visible and have broad enterprise implications for the business and
the IT architecture. The individual designs, develops and
implements technology solutions related to Telephony, Genesys Call
Routing, Framework, GVP/IVR, Reporting and associated contact
center technologies.
Duties &
Responsibilities:
·Participate in architecture, design, implementation,
and QA phases of the project lifecycle.
·Design, code, test and implement
applications in a timely and efficient manner in accordance with
corporate procedures and standards.
·Analyzes requested changes and performs maintenance
to existing voice based applications.
·Plays a key role as an individual contributor on
projects. Work as part of a project team to determine project
requirements, goals and implementation.
·Develops an understanding of 5/3 Bank’s business
lines and systems. Works with other development teams across the
bank to build new or enhanced voice based banking applications.
·Act as a technical subject matter expert for the
internal team on areas such as system functionality and approach
including solving systems operations issues, performance
initiatives
·Provide training and knowledge sharing with fellow
team members and other development groups.
·Create Technical Specifications that can be passed to
onshore and/or offshore consultants for development. Supervise such
projects throughout the project life cycle and perform code
reviews.
·Normally works on several projects at a time. Manages
time and priorities to ensure that commitments are met and that the
lines of communication are flowing to the project managers.
·Participate in production tier two support rotation
pool.
·Assume additional responsibilities as assigned.
Supervisory Responsibilities: none
Keywords: , Middletown , Lead Applications Developer, PR / Public Relations , Cincinnati, Ohio
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