Global Custody Administrator I

Location: Cincinnati
Posted on: November 20, 2024

Job Description:

GENERAL FUNCTION: In an area of high dollar volume, client sophistication and trust, and high client expectations, provides support to clients and Relationship Manager on assigned group of custody accounts (under general supervision). Serves as theprimary contact with clients and/or their business partners and act as liaison between the client, relationship management and back-office processing operations. Adheres to internal department procedures and deadlines to ensure regulatory compliance andexemplary client service.

ESSENTIAL DUTIES & RESPONSIBILITIES:

* Works independently as primary point of contact and support on assigned custody account relationships which include monitoring, reviewing and balancing account activities involving Global and Domestic cash flows, foreign exchanges, income repatriation,physical security handling, overdraft and failed trade resolution and account maintenance to internal system records.

* Research and resolve issues presented by clients, their partners, relationship management and all other internal and external clients and communicate in a timely manner. Escalate issues/problems appropriately, according to established escalation paths.* Review and obtain client authorization on Tax Documentation in order to maintain favorable tax status in Global Markets.

* Partner with Securities Lending Agent and/or Investment Advisor on global activity, such as shares segregated due to proxy voting, registered/unregistered shares for JPY dividends, debit/credit interest from sub-custodians.

* Research causes for overdrafts and prepare claims to Investment Manager and/or Securities Lending agent as needed.

* Partner with relationship management, via periodic meetings, regarding status of clients and all other significant information.

* Ensure service level standards are met.

* Review fees and research/resolve all inquiries; make system adjustments to daily balances, when appropriate, to reflect accurate billing.

* Backup team members and department in general.

* Maintain accurate desktop procedure manuals.

* Complete audit and statement requests from clients.

* Follow all compliance requirements of Securities Services including the collection and retention of proper account documentation.

* Assist with special projects.

* Participate in Client meetings/conference calls, as appropriate, which may require some travel.

SUPERVISORY RESPONSIBILITIES: None.

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