Technical Support Specialist 2

Company: Disability Solutions
Location: Indianapolis
Posted on: October 2, 2024

Job Description:

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.The PositionAlways innovating, we bring together dedicated people and diverse perspectives from across our global network, empowering each other to keep breaking new ground.Schedule: This position is within a 24/7 call center. It is expected for this individual to work a 3rd shift, including Friday and/or Saturday evening, and including some holidays. Your schedule will be determined on a quarterly basis.This is an exciting time to join Roche Support Network. If you have passion for problem solving then this is the position for you! As a research-focused healthcare company, Roche discovers, develops and provides innovative diagnostics and therapeutic products and services that deliver significant benefits to patients and healthcare professionals - from early detection and prevention of diseases to diagnostics, treatment and treatment monitoring. Roche is a successful company that can offer exciting career opportunities. We encourage and support your development in areas of your interest which will prepare you for the next level in your career path. We know that people are responsible for our success and we value our employees. Our commitment is to create a work environment where feeling valued, respected, and empowered is a daily experience.The OpportunityThis position provides technical support to customers, answering questions on function and usage of products via the Technical Support Center. This individual may also provide technical assistance to sales, marketing and other Roche departments. You will analyze basic problems with non functioning electro/mechanical equipment, software applications or reagents to identify problem area(s) and recommend corrective action. You will also serve as the primary support liaison between Roche and the customer. This individual will recommend solutions to customer's application questions and maintain a database of problems so that recurring problems can be analyzed and reported.You will know and apply the fundamental concepts, practices and procedures of the particular field of specialization. You will have significant on-the-job training or formalized education in a specific area. Requires some evaluation, originality or ingenuity. This individual will contribute independently or with a team towards a program or department goal or service. You will interface with internal customers and departments.This individual is responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions.This is a remote based role Who You Are

• Associate's degree or equivalent military training in medical technology, electronics or related field.Preferred Requirements
  • Bachelor's degree preferred, or Associates degree in medical technology or STEM, or equivalent field service or CSC experience.
  • Phone customer service experience
  • Clinical chemistry applications background.
  • Experience with cobas pro, cobas 8000, and/or cobas 6000.
  • Interest/ability in working 3rd shift.
  • Interest/ability in working a Friday night and Saturday night in schedule.The expected salary range for this position based on Indianapolis, IN is $46,500 - $86,000/year. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below. Are you ready to apply?Relocation benefits are not eligible for this job posting.Who we areAt Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.As a global leader in healthcare, Roche Diagnostics offers a broad portfolio of products, tools and services that help in the prevention, diagnosis and management of diseases like HPV, HIV, hepatitis and diabetes as well as other medical conditions, such as fertility and blood coagulation. These products and services are used by researchers, physicians, patients, hospitals and laboratories worldwide to help improve people's lives. Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form .

Keywords: Disability Solutions, Middletown , Technical Support Specialist 2, IT / Software / Systems , Indianapolis, Ohio