Automation Field Trainer
Company: Disability Solutions
Location: Indianapolis
Posted on: October 2, 2024
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Job Description:
Roche fosters diversity, equity and inclusion, representing the
communities we serve. When dealing with healthcare on a global
scale, diversity is an essential ingredient to success. We believe
that inclusion is key to understanding people's varied healthcare
needs. Together, we embrace individuality and share a passion for
exceptional care. Join Roche, where every voice matters.The
PositionAutomation Field TrainerA healthier future. It's what
drives us to innovate. To continuously advance science and ensure
everyone has access to the healthcare they need today and for
generations to come. Creating a world where we all have more time
with the people we love. That's what makes us Roche.The
Opportunity:The Automation Field Trainer role partners with
Commercial Education, Roche Support Network, Marketing, and Sales
management to identify key accounts and provide targeted training
to laboratory staff before go-live and ongoing as needed. The
primary duties include acting as the field training subject matter
expert for Roche product portfolios across various domains,
creating training plans for new and current customers, and offering
complex training support for commercial pre-sales, project
management, implementation, and execution of Roche solutions.
Specialized advanced knowledge and specific training and
certification are required, along with the ability to independently
analyze customer needs and resolve issues. The position involves
substantial variety and complexity, requiring originality and
ingenuity. The role includes regular travel within the US and
Canada, some international travel, and maintaining consistent
attendance. It also emphasizes continuous improvement of the
quality system and achieving quality objectives.Key Roles &
Responsibilities:1. Tailored Customer Training: Conducts
personalized training for all Roche solutions, training key
operators on equipment, applications, IT products, and systems,
including on-site training and re-training. Supports pre and
post-training needs during product installation, implementation,
and maintenance to ensure customer satisfaction and effective use
of solutions.2. Subject Matter Expertise: Acts as the training
liaison and technical expert on all consultative, administrative,
and technical matters. Uses scientific expertise to resolve complex
customer issues and supports commercial staff and customers in pre
and post-sales activities.3. Curriculum Development: Collaborates
with leadership to develop educational goals and technical
specifications for content, ensuring materials are business-focused
and meet technical training needs. Partners with account managers,
field teams, and management to build comprehensive curricula
addressing both short-term and long-term objectives.4. Training
Design and Feedback: Designs training activities, gathers feedback
from customers and field teams, and contributes to content
improvement. Actively participates in marketing and product
development initiatives, ensuring customer experiences are
incorporated into training materials.5. Operational Standards and
Support: Maintains training standards consistent with those at
Commercial Education in Indianapolis, executes standardized
training when not on-site, and shares best practices. Manages
inventory, company property, and expenses, ensures timely
documentation of service reports, and identifies opportunities for
promoting Roche solutions and competitive consolidations.Who you
are:
Keywords: Disability Solutions, Middletown , Automation Field Trainer, Human Resources , Indianapolis, Ohio
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