Field Based Community Health Worker - Portage, Stark, Summit and Wayne County
Company: UnitedHealthcare
Location: Pickerington
Posted on: October 12, 2024
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Job Description:
At UnitedHealthcare, we---re simplifying the health care
experience, creating healthier communities and removing barriers to
quality care. The work you do here impacts the lives of millions of
people for the better. Come build the health care system of
tomorrow, making it more responsive, affordable, and equitable.
Ready to make a difference? Join us to start Caring. Connecting.
Growing together. The Field Based Community Health Worker is
responsible for assessment, planning and implementing care
strategies that are individualized by patient and directed toward
the most appropriate, least restrictive level of care. They also
Identify and initiate referrals for social service programs;
including financial, psychosocial, community and state supportive
services, and manage the care plan throughout the continuum of care
as a single point of contact for the member. As a Field Based
Community Health Worker (CHW), you will act in a liaison role with
Medicaid members to ensure appropriate care is accessed as well as
to provide home and social assessments and member education. The
coordinator also addresses social determinant of health such as
transportation, housing, and food access. Working Schedule:
Schedule is Monday through Friday an 8-hour shift between the hours
of 8 am to 5 pm. This position is a field-based position with a
home-based office. You will work from home when not in the field.
Location: Akron, Canton, Kent and Orrville and surround communities
in Ohio (Portage, Stark, Summit and Wayne County ) Local travel up
to 50% and mileage is reimbursed at current government rate.
You---ll enjoy the flexibility to telecommute from anywhere within
Ohio as you take on some tough challenges. Primary
Responsibilities: Engage members either face to face or over the
phone to have a discussion about their health Review available
member service records and relevant documentation (e.g.,
utilization history, functional level, stratification information,
current plan of care) Conduct comprehensive member assessment that
includes bio-psychosocial, functional, and behavioral health needs
Utilize interviewing techniques and active listening to collect and
retain member information and incorporating responses as they are
presented to complete assessment Identify when supplemental
assessments are needed and conduct supplemental assessments
Identify member service needs related to health concerns Identify
urgent member situations and escalate to next level when necessary
Engage member to participate in the assessment process and
collaboratively develop plan of care based on their individual
needs, preferences, and objectives Identify member support systems
available and incorporate into plan of care Review plan benefits
and identify appropriate programs and services based on heath needs
and benefits Integrate health care and service needs into a plan or
recommendation for member care and service Collaborate with member
to create solutions to overcome barriers to achieving healthcare
goals Identify relevant community resources available based on
member needs Refer members to appropriate programs and services
Facilitate member choice of preferred provider Enroll members into
appropriate programs and services Utilize motivational interviewing
techniques to help member identify and understand their intrinsic
goals and motivate members to engage in positive behavior change
Coordinate member access to health-related programs, services,
and/or providers Coordinate with providers to facilitate member
care and/or services Present complex case information to
interdisciplinary care team and obtain input into member plans as
necessary Follow up with members to monitor and document completion
of plan activities following standard protocols Provide guidance or
additional assistance to facilitate execution of plans or
recommendations to improve member health Monitor progress toward
plan goals through evaluation of the effectiveness of programs
and/or services provided Make changes to plans or recommendations
based on evaluation outcomes Provide individualized education on
preventative healthcare measures (e.g., immunization, healthcare
screening) Educate members on health and wellness information
related to disease processes Educate member on plan benefits
available and/or how to access benefits Educate members on disease
specific signs and symptoms of worsening condition and action to
take if they occur Educate member on appropriate utilization of
services based on need (e.g., PCP vs. ER) Work with internal
partners to create a culture of health and wellness that promotes
member health Plan and execute on-site health and wellness
programming for members and engage members in available programs
Performs other duties as assigned What are the reasons to consider
working for UnitedHealth Group? Put it all together --- competitive
base pay, a full and comprehensive benefit program, performance
rewards, and a management team who demonstrates their commitment to
your success. Some of our offerings include: Paid Time Off which
you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending
Account or a Health Saving account Dental, Vision, Life& AD&D
Insurance along with Short-term disability and Long-Term Disability
coverage 401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement Employee Discounts Employee Assistance
Program Employee Referral Bonus Program Voluntary Benefits (pet
insurance, legal insurance, LTC Insurance, etc.) More information
can be downloaded at: http://uhg.hr/uhgbenefits You---ll be
rewarded and recognized for your performance in an environment that
will challenge you and give you clear direction on what it takes to
succeed in your role as well as provide development for other roles
you may be interested in. Required Qualifications: High School
Diploma/GED (or higher) OR 7 years of case management experience 3
years of experience with knowledge of the resources available,
culture, and values in the community 3 years of field-based
experience Intermediate level of computer proficiency including the
use of Microsoft Outlook, Teams, Excel and multiple web
applications Reside within Akron, Canton, Kent and Orrville and
surround communities in Ohio (Portage, Stark, Summit and Wayne
County ) Valid driver's license in the state of Ohio and current
automobile insurance Access to reliable transportation and the
ability to travel locally, up to 100 miles round trip and up to 50%
of the time to client and/or patient sites within Portage, Stark,
Summit and Wayne County Access to a designated quiet workspace in
your home (separated from non-workspace areas) with the ability to
secure Protected Health Information Must live in a location that
can receive a UnitedHealth Group approved high-speed internet
connection or leverage an existing high-speed internet service
Preferred Qualifications: Community Health Worker (CHW)
Accreditation Experience working in Managed Care Knowledge of
Medicaid/Medicare population Knowledge and/or experience with
behavioral health or substance use disorders Solves routine
problems on own. - Works with supervisor to solve more complex
problems Prioritizes and organizes own work to meet agreed upon
deadlines Works with others as part of a team Multi-Lingual
Spanish, Russian, Napoli Soft Skills: Ability to work independently
and as a team, and maintain good judgment and accountability
Demonstrated ability to work well with health care providers Strong
organizational and time management skills Ability to multi-task and
prioritize tasks to meet all deadlines Ability to work well under
pressure in a fast-paced environment Excellent verbal and written
communication skills; ability to speak clearly and concisely,
conveying information in a manner that others can understand, as
well as ability to understand and interpret information from others
All Telecommuters will be required to adhere to UnitedHealth
Group---s Telecommuter Policy. At UnitedHealth Group, our mission
is to help people live healthier lives and make the health system
work better for everyone. We believe everyone---of every race,
gender, sexuality, age, location and income---deserves the
opportunity to live their healthiest life. Today, however, there
are still far too many barriers to good health which are
disproportionately experienced by people of color, historically
marginalized groups and those with lower incomes. We are committed
to mitigating our impact on the environment and enabling and
delivering equitable care that addresses health disparities and
improves health outcomes --- an enterprise priority reflected in
our mission. Diversity creates a healthier atmosphere: UnitedHealth
Group is an Equal Employment Opportunity / Affirmative Action
employer and all qualified applicants will receive consideration
for employment without regard to race, color, religion, sex, age,
national origin, protected veteran status, disability status,
sexual orientation, gender identity or expression, marital status,
genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are
required to pass a drug test before beginning employment. RED,
RPO
Keywords: UnitedHealthcare, Middletown , Field Based Community Health Worker - Portage, Stark, Summit and Wayne County, Healthcare , Pickerington, Ohio
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