Director, Business Process Improvement & VOS

Company: Vertiv Co
Location: Westerville
Posted on: April 14, 2025

Job Description:

Director, Business Process Improvement & VOSWesterville, OH, United StatesJob DescriptionPOSITION SUMMARYAs Director, Business Process Improvement and VOS, you will have a critical role in working with the business to identify opportunities to further improve the end-to-end Opportunity-to-Cash (O2C) processes within the Americas region. Additionally, you will act as a Business Process Owner, and you will be responsible for providing support, analysis, and research into complex problems and processes relating to the O2C function.In this role you will need O2C domain skills, a process improvement mindset, ability to listen and address specific problems, articulate solutions, and coordinate different projects. The ability to influence others and obtain business buy-in are critical to being successful in this role. Additionally, this role will be responsible for governing the overall end-to-end process, ensuring that processes are standardized across the region, change is managed carefully following a structured governance model and process improvements are identified, including technology changes.RESPONSIBILITIES

• Utilize VOS governance and framework to plan, facilitate, and manage business process improvement initiatives.
• Identify and recommend improvement towards more automated processes.
• Plan, facilitate, and manage business process improvement initiatives using agile methodologies.
• Prepare flowcharts and other related reporting packages to track both project deliverables/timelines and key issues.
• Liaise with local Learning & Development teams to facilitate learning, process improvement/validation and logistical coordination.
• Provide expert support, analysis, and research into complex problems and processes relating to O2C processes.
• Maintain a strong focus on execution of delivery of short-term results while moving toward the long-term vision.
• Nurture a culture of continuous improvement, best practice sharing and process standardization and align with other Regions where possible.
• Perform root cause analysis to determine causes of missed performance metrics.
• Partner with business leaders to develop and implement process-specific policies and procedures to drive process efficiency.
• Escalate process issues to respective business owners in a timely and structured approach.
• Drive team members to promote value added activities and focus on exceeding customers' demands.
• Motivate team members to challenge the status quo and strive for process excellence.
• Create a climate where people are motivated to do their best to help the organization achieve its objectives.
• Develop and train staff on Oracle functionality and efficient ways to utilize the system.
• Review the results of ERP testing.
• Help develop and maintain operational excellence and quality KPI's and countermeasures.
• Demonstrate Vertiv behaviors: (1) own it, (2) act with urgency, (3) foster a customer-first mindset, (4) think big and execute, (5) lead by example, (6) drive continuous improvement, and (7) learn and seek out development.QUALIFICATIONS
  • Bachelor's degree in Accounting, Finance, Economics, Business, or a related discipline; MBA or Master's degree preferred.
  • 10+ years of experience within the OTC function.
  • 7+ years of experience in a management role.
  • Worked in an international and culturally diverse organization.
  • Strong written and verbal communication skills in English; other languages are a plus.
  • Good communicator, confident in interacting with all levels of individuals across a variety of internal/external functions.
  • The ability to analyze data, make informed decisions, and solve complex problems.
  • Good attention to details.
  • Advanced experience with ERP financial applications (Oracle preferred).
  • Proficient in Microsoft Office Suite (experience in Power BI preferred).
  • Project management experience and familiarity with Agile process improvement methodology is a plus.
  • Ability to work collaboratively with others and contribute to a positive team dynamic.
  • Strong leadership abilities, including the ability to motivate and guide a team.
  • Proven ability to influence others.
  • Excellent organizational skills and the ability to work on multiple projects.
  • Demonstrated ethical decision-making and integrity.
  • The ability to build and maintain professional relationships with clients, colleagues, and other industry professionals.PHYSICAL & ENVIRONMENTAL DEMANDS
    • NoneTIME TRAVEL REQUIRED
      • up to 10%The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.OUR STRATEGIC PRIORITIES
        • Customer Focus
        • Operational Excellence
        • High-Performance CultureOUR BEHAVIORS
          • Own It
          • Act With Urgency
          • Foster a Customer-First Mindset
          • Think Big and Execute
          • Lead by Example
          • Learn and Seek Out Development
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Keywords: Vertiv Co, Middletown , Director, Business Process Improvement & VOS, Executive , Westerville, Ohio