Assistant Branch Manager
Company: Telhio Credit Union
Location: Reynoldsburg
Posted on: October 2, 2024
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Job Description:
Formed in 1934, Telhio began as a credit union for Columbus
Telephone Company (now AT&T) employees. Telhio now serves over
70,000 member-owners throughout central and southwest Ohio. As one
of the largest credit unions in Ohio, Telhio is a strong financial
institution that continues to serve its members through
extraordinary service, innovative financial solutions and community
involvement. After generations of service and growth, we never lose
focus of our three core values - Caring, Commitment, and
Integrity.
Position Summary:
The Assistant Branch Manager position is the driving force behind
branch operations and teller management. With your leadership and
expertise, you will be a key part in maintaining operational
excellence in the branch. The Assistant Branch Manager is
responsible for the day-to-day operations and activities. You are
responsible for assisting the Branch Relationship Manager in
interviewing and hiring new staff. In coaching and developing your
teller team, you will lead your team to achieve performance
excellence. Through strategic goals set forth by your Branch
Relationship Manager, you will drive branch growth and employee
development..
What you will do:
Assist the Branch Relationship Manager in leading, planning and
managing branch financial performance.
Direct, manage and develop Tellers through effective coaching and
training.
Be a team lead to Relationship Bankers and act as Manager on Duty
when Branch Relationship Manager is out.
Inspire teller members of the branch team to achieve performance
excellence and create lasting member relationships.
Create a positive culture, where teamwork is paramount, excellent
member service is achieved and accountability is desired.
Assist the Branch Relationship Manager in recruiting, retaining,
and hiring talent based on business needs.
Conduct quarterly and annual performance evaluations for all direct
reports.
Build lasting member relationships internally and externally to
contribute to achieving branch results.
Partners with Business Banking on joint business appointments, as
needed, to build relationships with Small Businesses in the market.
Attend community and volunteer events.
Communicates openly with team and possesses the ability to make
tough decisions.
Manage and lead staff to conduct branch operations in accordance
with our policy and procedures.
Manage operational duties within branch including but not limited
to, cash levels, security procedures, accurate reporting, and audit
packages.
Maintain a comprehensive knowledge of policies, procedures, and
rules and regulations including robbery procedures.
Adapts to changes in the work environment; manages competing
demands; changes approach or method to best fit the situation; able
to deal with frequent change, delays, or unexpected events.
Collaborate with Credit Union partners to elevate member
experience, system processes and relationship building for
members.
Resolve member inquiries, complaints, and issues in a timely and
effective manner, demonstrating a commitment to exceeding member
expectations.
Process member transactions accurately and efficiently (i.e.
deposits, withdrawals, transfers and more) when applicable.
Open deposit and lending accounts and complete maintenance for
existing and new members when applicable.
Adhere to all company security processes and procedures.
Other job duties and functions as assigned by leadership.
What you will need:
High School Diploma or Equivalent G.E.D.: Associate degree
preferred.
1 years' minimum experience in a leadership role preferred.
3 years' minimum experience in Retail Banking.
Ability to work all branch hours, including Saturday hours and some
evenings, and travel as needed.
Demonstrates integrity and strong leadership qualities.
Demonstrates in-depth knowledge of financial products and banking
regulations.
Demonstrates strong relationship building and supervisory
skills.
Demonstrates strong member advisory skills.
Demonstrates experience with/broad understanding of personal and
commercial financial solutions.
Excellent communication, negotiation, and interpersonal
abilities.
Notary Public preferred.
What you will earn:
Competitive salary
Opportunity to earn incentive and bonus
Benefits: several medical plan options, dental, free vision, free
life and free disability insurance
Additional financial incentive programs for employees enrolled in
our insurance
6% matching and immediately vested 401(k) plan
Generous schedule for 14 paid holidays, vacation and personal time
for a healthy work-life balance
Opportunity for personal career growth, continued education and
mentorship programs
Volunteer opportunities impacting the local community
Physical Demands
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.
While performing the duties of this job, you will need to have good
manual dexterity as well as speaking and hearing ability. This
position requires sitting; some reaching; standing; some stooping
or kneeling. The employee must occasionally lift and move up to 50
pounds. It is expected that the employee will read, compile,
compute and record numerical and statistical data. Must drive
occasionally.
This is a Non-Collective Bargaining Unit
Telhio is an Equal Opportunity Employer
PId6d8472f2cec-25660-34845442
Keywords: Telhio Credit Union, Middletown , Assistant Branch Manager, Executive , Reynoldsburg, Ohio
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